1. General Terms

1. This policy applies to the processing of applications and associated payments by Malaysia's Central Admission System ('MYCAS') by students ('Candidates') for higher education courses at Malaysian institutions ('Institution(s)') that are eligible to admit foreign students.
2. The fees subject to this policy are the Application Fee (paid by on behalf of the Candidate).
3. Refunds are not payable in any circumstances. When you make an application, please bear this in mind. Guidance is available on the MYCAS website at https://mycas.educationmalaysia.gov.my/ on the criteria for eligibility and should be read before applying, but the decision on whether to offer a candidate a place is made by the institution, and MYCAS has no part in that process.
4. Your application will be suspended if you fail to supply the information requested in a reasonable time, if you do not correct or provide additional information, or if you do not indicate your acceptance or rejection of an offer within ninety (90) days. Reminders will be sent at least every 30 days. Your place may be offered to another student after that time, and you will not be entitled to any refund.
5. If an application is cancelled by MYCAS you will not be eligible for a refund. Circumstances that could give rise to cancellation include but are not limited to the following:

• Incorrect, Misleading, or False Information Supplied in an Application
• We may take any necessary steps to check with you and other parties, including universities, colleges, and examination and awarding bodies, whether the information you have provided is accurate or complete.
• We have the right to cancel your application without refunding your application fee if we determine (having carried out any necessary checks) or have a reasonable belief that your application contains false information.
• If you have any reason to believe that the information, we hold about you is not true, complete, or accurate, you must tell us. If we believe any information held about you is incorrect, we will let you know so that you have an opportunity to respond.
• Misuse of credit or debit card/Failure to make payment.
• If you pay your application fee using a credit or debit card that you do not have permission to use, we will cancel your application.
• We may also cancel your application if your payment is not honoured, i.e., a bank or credit card provider refuses to pay us.

2. Your right to appeal if we cancel your application

1. If we cancel your application you have the right to appeal. Further information on how to appeal is given at the time of cancellation. All appeals will be considered within a reasonable time by an independent and senior member of staff not involved in the initial decision to cancel. An appeal may be either upheld, in which case your application will be reinstated, or dismissed, in which case your application will remain cancelled. We will let you know the outcome of your appeal as soon as possible.
2. The appeal process relates only to applicants whose application has been cancelled by us. If you are not happy with some other aspect of our service, please follow the separate complaints procedure.

3.0 Other Information

1. This policy is subject to change, and you must check the latest version, which is available within the FAQs section of the MYCAS website.